Residential Service Agreement
Welcome to Shiny Home TX
Thank you for choosing us to care for your home. Our goal is to provide professional, consistent, and reliable cleaning services with complete transparency.
This Agreement outlines the terms, policies, and expectations for our services. By booking a service with Shiny Home TX, you acknowledge, understand, and agree to the policies set forth below.
What You Can Expect From Us
When you choose Shiny Home TX, you can expect:
- Professional, respectful service delivered with care and attention to detail.
- Clear communication before and during your scheduled service.
- Full General Liability Insurance protecting both your home and our team.
- Complete confidentiality regarding your home, family, and personal information.
Arrival Windows: Due to traffic, weather, or job site conditions, our estimated arrival times may vary by up to 60 minutes. We will keep you informed of any unexpected delays.
Service Scope & Additional Services
Services are performed based on the service type selected and the scope outlined in your approved booking/quote.
Requests for tasks outside the agreed scope may require additional time and pricing adjustments.
Services Not Included: Dishwashing, laundry, organization/decluttering, pet waste removal, moving heavy furniture, cleaning behind large appliances, or exterior window cleaning.
Add-On Services (Available upon request): Interior oven cleaning, interior refrigerator cleaning, and interior window cleaning.
Preparing Your Home & Safety
Access & Working Space: To ensure an efficient service and allow our team to focus on cleaning your home, we kindly ask that personal items, clothing, and toys be picked up from floors and surfaces before we arrive.
Indoor Temperature: To help our cleaning technicians perform their physically demanding work comfortably and efficiently, we kindly ask as a favor that the indoor temperature be set to a maximum of 73°F during the service.
Valuables: We strongly recommend securing cash, jewelry, firearms, and fragile or irreplaceable items prior to our arrival.
Pets: We are pet-friendly! However, for their safety and ours, pets must remain secured or away from active cleaning areas while equipment and products are in use.
Safety Protocols: Our technicians use two-step ladders maximum and do not remove shoes for safety reasons (protective shoe covers can be worn upon request).
Payments, Holds & Cancellations
Payment Method & Pre-Authorization: You can select your preferred payment method directly on our booking form (Credit/Debit Card or Cash/Check/Zelle). Regardless of the final payment method selected, a valid credit or debit card is required on file to reserve your appointment. A temporary pre-authorization hold for the total estimated service amount will be placed on your card two (2) days prior to your service date. If Cash, Check, or Zelle is chosen, final payment must be handed over or completed upon service completion, and the card on file will only be charged in the event of late cancellation or lockout fees.
Cancellations & Rescheduling: Appointments may be canceled or rescheduled free of charge with at least 48 hours’ notice.
Late Cancellation Fee: Cancellations or rescheduling requests made with less than 48 hours’ notice will incur a non-refundable $30 cancellation fee, which will be charged to the card on file.
Lockout / No-Access Fee: If our team arrives and is unable to access the home via the agreed method, we will wait up to 10 minutes and attempt to contact you. If access is not provided within 10 minutes, a $50 lockout fee will be charged.
Satisfaction Guarantee & Liability Limitations
24-Hour Satisfaction Guarantee: If any area of your cleaning does not meet your expectations, please notify us within 24 hours of service completion. We will gladly return to re-clean the specific area at no additional charge. Re-cleans must be completed within 3 business days.
Pre-Existing Damage & Wear: Shiny Home TX is not liable for pre-existing damage, wear and tear, improperly installed fixtures, unsecured items, or delicate/unsealed natural surfaces requiring non-standard care that were not disclosed prior to service.
Liability Cap: Any claims for damage must be submitted in writing with photo documentation within 24 hours of service. Our maximum liability for any damaged or broken item is limited to repair or replacement cost, up to a maximum of $500 per service visit.
Internal Photo Documentation:Our team takes internal reference photos before and after service for quality assurance, staff training, and service verification. These images are kept strictly confidential.
Service Results Showcase: By agreeing to this service, you grant Shiny Home TX permission to share anonymous photos of our final cleaning results on our website, portfolio, and social media platforms. We guarantee 100% privacy: no street addresses, house numbers, family photos, personal belongings, or identifying details will ever be shown or disclosed. If you prefer that no photos of your home be used for promotional purposes, simply notify us in writing prior to your service date.
Recurring Services & Non-Solicitation
Recurring Rate Adjustments: Pricing for recurring cleanings is based on schedule consistency. Skipped or deferred visits may result in a price adjustment for the following visit. Shiny Home TX reserves the right to review and adjust recurring rates after 12 consecutive months of service with advance notice.
Direct Hiring / Non-Solicitation: Shiny Home TX invests significantly in recruiting and training high-quality technicians. Clients agree not to independently hire, contract, or solicit any Shiny Home TX employee or contractor during active service and for 12 months following the termination of service without written authorization from Shiny Home TX.
Agreement Acceptance
By confirming a booking, providing payment information, or accepting service from Shiny Home TX, you acknowledge that you have read, understood, and agreed to all terms, fees, and conditions stated in this Residential Service Agreement.